Comments on: Apple customer service http://www.machtpc.com/archives/2005/04/04/apple-customer-service/ Fri, 07 Jan 2011 05:09:15 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Jim http://www.machtpc.com/archives/2005/04/04/apple-customer-service/comment-page-1/#comment-428 Jim Wed, 06 Apr 2005 20:59:23 +0000 http://www.machtpc.com/?p=89#comment-428 Although I agree with statement about QTPro, I don't understand why you won't use your credit card online? I'm pretty sure that all credit card companies (if not all, at the very least, the good ones) have fraud protection and you will not be responsible for any unauthorized purchases. Although I agree with statement about QTPro, I don’t understand why you won’t use your credit card online? I’m pretty sure that all credit card companies (if not all, at the very least, the good ones) have fraud protection and you will not be responsible for any unauthorized purchases.

]]> By: NoPCZone http://www.machtpc.com/archives/2005/04/04/apple-customer-service/comment-page-1/#comment-427 NoPCZone Wed, 06 Apr 2005 06:12:04 +0000 http://www.machtpc.com/?p=89#comment-427 I have found that Apple's telephone sales staff is just about worthless, and that's the strong point. It also hacks me off no end that a phone call to a local number at The Apple Store routes you through their damnable corporate phone system. I also see more 'hard-sell' creeping into the local iPod, umm Apple, Store. I see potential 'switchers' lost amid the fast sales of iPods. The sales staff is running around selling $200 iPod minis and letting prospective PowerBook and PowerMac G5 sales walk out the door without having their questions answered. I see this every time I go in an Apple Store these days. The Mac customer will spend more money at the Apple Store over the life of his/her computer than a truckload of iPod customers. Apparently Apple has instructed the staff to move the iPods at the expense of the Mac. Maybe that's not their intent, but that's exactly what's happening. Want an exercise in futility? Try to buy a copy of QuickTime Pro from Apple without a Credit Card. I do not and will not use one online--period. Apple does not offer it for sale at retail and will not offer it through the web store or phone without using a credit card. Never-mind that I should not have to buy a $30 'upgrade' to the basic media engine on a PowerMac G5 well north of $2k- you cannot get it without exposing yourself to identity theft, etc. Mr. Jobs needs to decide if he wants to bet the future of the company on what is shortly going to become a commodity item at the expense of the Computer and OS that spawned it. When the digital player market outgrows one dominant brand, like the Sony Walkman, will Apple have turned off the very people who provided the critical mass that allowed the iPod, iTunes and iTMS to be created in the first place? Let BestBuy, CompUSA and the like sell all the iPod BS and restock your shelves with Mac hardware and software. You need to clean house at Apple and you can start with your sales operation. I have found that Apple’s telephone sales staff is just about worthless, and that’s the strong point. It also hacks me off no end that a phone call to a local number at The Apple Store routes you through their damnable corporate phone system. I also see more ‘hard-sell’ creeping into the local iPod, umm Apple, Store. I see potential ‘switchers’ lost amid the fast sales of iPods.
The sales staff is running around selling $200 iPod minis and letting prospective PowerBook and PowerMac G5 sales walk out the door without having their questions answered. I see this every time I go in an Apple Store these days. The Mac customer will spend more money at the Apple Store over the life of his/her computer than a truckload of iPod customers. Apparently Apple has instructed the staff to move the iPods at the expense of the Mac. Maybe that’s not their intent, but that’s exactly what’s happening.
Want an exercise in futility? Try to buy a copy of QuickTime Pro from Apple without a Credit Card. I do not and will not use one online–period. Apple does not offer it for sale at retail and will not offer it through the web store or phone without using a credit card. Never-mind that I should not have to buy a $30 ‘upgrade’ to the basic media engine on a PowerMac G5 well north of $2k- you cannot get it without exposing yourself to identity theft, etc.
Mr. Jobs needs to decide if he wants to bet the future of the company on what is shortly going to become a commodity item at the expense of the Computer and OS that spawned it. When the digital player market outgrows one dominant brand, like the Sony Walkman, will Apple have turned off the very people who provided the critical mass that allowed the iPod, iTunes and iTMS to be created in the first place? Let BestBuy, CompUSA and the like sell all the iPod BS and restock your shelves with Mac hardware and software. You need to clean house at Apple and you can start with your sales operation.

]]> By: B.Greenway http://www.machtpc.com/archives/2005/04/04/apple-customer-service/comment-page-1/#comment-426 B.Greenway Wed, 06 Apr 2005 01:24:38 +0000 http://www.machtpc.com/?p=89#comment-426 "for almost 300.00 (shipped) less than new?" less than new being the critcal part of that statement :) I got the iBook today, working on a review now. “for almost 300.00 (shipped) less than new?”

less than new being the critcal part of that statement :)

I got the iBook today, working on a review now.

]]> By: BruinToo http://www.machtpc.com/archives/2005/04/04/apple-customer-service/comment-page-1/#comment-425 BruinToo Tue, 05 Apr 2005 22:53:00 +0000 http://www.machtpc.com/?p=89#comment-425 Ummm... I think hthose $300 some dollar products are extended warranties not the products themselves. Look again. Ummm… I think hthose $300 some dollar products are extended warranties not the products themselves. Look again.

]]>